How long does shipping take?
We source our inventory from several manufacturers and designers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 2-3 weeks for shipping and up to 3-4 weeks if the order is international.
What countries do you ship to?
LUX-AVENUES ships in the United States right now.
Will I have to pay any duties/taxes on my package?
Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. We will not be responsible for such expenses under any circumstances.
Where are the other products I ordered?
Our products are made by a few different manufacturers and designers from all around the world. If you order a few different items, they may arrive separately so don't freak out if you open the packet and there's something missing.
Is my payment information safe?
100% Safe and secure. LUX-AVENUES runs on Shopify, the safest ecommerce platform on the world, all payments are either handled by Paypal, or by our credit card processor which is also encrypted and secure. Either way, we don't store any of your credit card info. Ever.
What is your refund policy?
If for any reason you received a damaged or incorrect product you may be returned it within 30 days after arrival for store credit ONLY, no refunds. Please note all shipping costs are non-refundable and customers are responsible for return shipping. Our policy lasts 30 days. If 30 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) .
What happens if I receive a damaged or incorrect product?
If you receive a damaged item you must notify us within 3 days of receipt at our contact us page for a replacement item or a store credit to be issued. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced. Accidents happen! If you have received an incorrect item in your order please contact us so we can get a replacement package out to you as soon as possible.
How do I return an item?
To return an item, please email us on the contact page so we can provide you with the proper instructions and the address. Customers are responsible for return shipping. Shipping costs are non-refundable. Returns are processed in store credit ONLY, no refunds. Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a store credit of the amount of the item at the time of purchase minus shipping charges. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year! All denied returns will be donated to charity if not claimed within 30 days. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
What happens with SALE items?
Sale items are all FINAL SALE & cannot be returned or exchanged. How do I edit or change my order? Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you selected are in your cart, the address your order is being shipped to is correct, and the payment method you are using is good to go! How do I cancel my order? We can not accept cancellations more then 1 hour after your purchase. If you are within this time frame please email us.